FAQs

How can I contact UAI SmartHome? 

For any inquiries or assistance, please feel free to reach out to us via email at info@uaismarthome.com. We look forward to hearing from you!

Do you ship Worldwide? 

Absolutely! We proudly ship worldwide to ensure our products reach customers around the globe.

Can I change or cancel my order? 

Certainly! You can change or cancel your order within 12 hours of placing it. Unfortunately, after this timeframe, we are unable to accommodate any changes or cancellations. However, you can still return the product for a full refund. Please reach out to our customer support at info@uaismarthome.com for further assistance.

What payment methods do you accept?

We accept a variety of secure payment methods, including all major credit cards (VISA, MASTERCARD, AMEX) and PayPal, to provide you with a convenient and trustworthy shopping experience at UAI SmartHome.

When will order be processed? 

Your order will be processed within 1-3 business days from the order date, and it will be shipped the next day after processing. Please note that during holidays and sales seasons, allow extra time for your order. Our processing days are Monday through Friday, and all orders are handled and shipped from our warehouse.

How long will it take to receive my order?

Due to high demand, orders may take between 1-4 weeks for delivery, depending on the shipping address. We appreciate your patience and understanding as we work to ensure the timely fulfillment of your order.

What if I don't receive my order? 

If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact our customer support at info@uaismarthome.com, and we will assist you promptly.